Terms & Conditions

Acceptance of terms

Accessing and purchasing from the Casa Noosa website indicates that you have read and acknowledged our Terms & Conditions, Delivery and Returns & Refund policies. If you do not agree with these policies, please do not use our website.

Copyright

All content viewable on our website is subject to the copyright of Casa Noosa. This includes, but is not limited to, text, logos, graphics and photographs. The entire content is protected under Australian copyright laws.

You are free to view, print or download portions of the material from our website, provided it is used for informational and non-commercial purposes only. The copyright of any downloaded material remains with Casa Noosa and cannot be transferred. We also reserve all intellectual property rights for any downloaded content.

Creating derivative works from the Casa Noosa website is strictly prohibited without express permission from us.

Feedback and comments

Whilst we welcome your feedback and comments on the Casa Noosa website and other products and services, any ideas or suggestions communicated to us from you shall become and remain our exclusive property. Casa Noosa reserves the express right to use, reproduce, modify, publish and distribute any material submitted without restriction or compensation to you in any way. We encourage you to carefully consider any material you send to us which is not intended for our exclusive use.

Viewing this website

We have taken all acceptable steps necessary to ensure that you can view this website as intended. This includes screen resolutions, cross-browser compatibility and correct colour rendition. Please note that colours will vary depending on your monitor, we can not guarantee that the colours you view will be accurate.

Product information

While we bring you a wide selection of online products stocked by Casa Noosa, they may not all be available at certain retail stores. We encourage you to contact your nearest retail store to check product availability before visiting. We make every attempt to ensure that all online prices are correct and match our retail store prices unless otherwise stated. We will not be held liable for any inaccuracy of prices, product titles or descriptions.

Warranty

Our web site comes “as is” with no warranty of any kind, either implied or expressed, and its use is at your own risk. We take no responsibility for and not limited to, accuracy, completeness or product availability, or that the access to this website will remain secure and uninterrupted.

We are not liable for any direct, indirect, incidental or consequential damage caused by the use or misuse of material on our website. We give no warranty to the content of third party websites and have no liability to you in respect of losses or damage incurred when purchasing services or products from them, or as a result of broken links to third party and external websites.

Indemnification

Casa Noosa accepts no responsibility or liability from your use of this, and you will defend, indemnify and hold Casa Noosa harmless from and against any claims, damages, costs and expenses as a result.

Updates to terms & conditions

Casa Noosa retains the right to update and make changes to these Terms & Conditions at any time without prior notice. This may be necessary when introducing new services and products. Any updates placed here will take immediate effect, replacing any previous statements.

Privacy Policy

In this policy “we/us” means Casa Noosa.

Protecting your privacy is important to us. We respect your privacy and comply with Australian National Privacy Principles and all laws relating to the collection, use and dissemination of personal information.

This policy explains how Casa Noosa collects personal information and how we use that information. It also covers your privacy rights, our obligations and our policy concerning personal information we hold on record.

We collect information about you when you:

  • subscribe to our subscription service;
  • provide us with your email address;
  • access and communicate with us through our website;
  • purchase online through this website.

We only collect information about you from you. We do not collect personally identifying information about you from general use of our website. We may, however, collect anonymous statistical data to help us provide you with an enhanced service in the future.

Some of our services on our website require may more information from you. This will happen when you register for our subscription service when you do you will be required to provide your name and email address. If you choose to opt-in for deliveries of catalogues, then we will also require your postal address. If you make a purchase online from our website, then we will also need payment details such as a credit card number.

We only collect information about you to help us provide you with the best in customer service. For those services which require a subscription, we will store your details supplied for future communications. Your information is only used internally by Casa Noosa for the delivery of requested services and is never sold or shared with third parties.

Information provided through communication channels, such as the Online Contact Form, is sent to us directly via email and is not stored elsewhere. Your personal details will be handled confidentially and only exist in our possession while we are processing your requests.

What are your rights?

You are not obliged to give us any of the personal information about you which may be requested in our communications or correspondence with you. However, without that information, we may not be able to process your request for our services.

Access to your information

You can request access at any time to personal information we hold about you. Such a request will be processed within a reasonable time, usually within 21 days. There is no charge for requesting access to your information. The law provides that are we not required to provide you with some types of information if you request them. This would be very unusual, but if for any reason we refuse to provide the information requested, we will tell you why and what you can do if you are unhappy with our decision.

Updating your information

We do our best to ensure that all information we hold about you is correct, accurate, complete and up to date. It is therefore essential that you promptly notify us if there are any changes to your personal information.

We use cookies

A cookie is a small data file that is stored by your browser on your computer hard drive. Our cookies may contain an ID number which will uniquely identify your current session with our website and used to enhance your browsing experience. They do not contain any personally identifying information and can not be read by any other websites or servers. They can not be used to run programs or deliver viruses. If you have cookies turned off, this will affect your ability to view some pages as intended.

External websites

We do not generally provide links to other websites, but in the event that we do, Casa Noosa bears no responsibility for the content of external websites. We do not control these websites or their privacy policies. Our privacy policies do not cover any information that you give to third parties; it is your responsibility to review the privacy policies on their site. Should any third party share information with us about you, that that third parties’ privacy policy governs sharing.

Updates to privacy policies

Casa Noosa retains the right to update and make changes to these policies at any time without prior notice. This may be necessary when introducing new services and products and are designed to protect your privacy requirements further. Any updates placed here will take immediate effect, replacing any previous statements.

Shipping

For items that are available and can be added to the cart, shipping is included within Australia unless otherwise stated. Most other items are available, but cost of shipping is dependent on destination. In these cases we are happy to provide you with a quote if required.
If you would like to discuss an alternative shipping option for your order please feel free to contact us.  We can be reached by email or by phone on (07) 5447 3722.

Online Returns & Refunds

We pride ourselves on our long-standing reputation of selling high quality products with a friendly service. At Casa Noosa, we stand by every product we sell and carefully inspect and pack every item that leaves our warehouse to ensure that we exceed your expectations. Should you not be satisfied with your purchase, then please follow the steps below.

Return of orders

We will replace or refund any item(s) which arrive at their destination damaged or faulty, however, we do not process refunds based on incorrect choice or change of mind. In the unlikely event that your order arrives damaged, we must be notified here within 24 hours of your parcel being signed for otherwise we will be unable to process your claim. Before the refund can be processed we will request images of the damage. Please note that original delivery charges are not refundable.

We may require that the damaged or faulty item(s) be returned to us for inspection, we will pay for the delivery cost. The item(s) must be returned in original condition (including its packaging) and an explanation given with a copy of the tax invoice before the refund can be processed. Item(s) must be returned to us within 14 days from date of delivery.
If your order contained glass or ceramic items, it is likely that we added complimentary insurance to your order. In this case, once we have received images to confirm the damage, we will contact you to discuss the options available to you.

To talk to us about our online policy, please call (07) 5447 3722 during weekday business hours.

How to return your orders

Please provide a copy of your tax invoice, which is sent with your delivery, stating which item(s) you are returning and a brief explanation of any faults/reasons for its return. Use the shipping carrier most convenient for you, and send the package receiver to pay to the following address:

ATTN: Casa Noosa
8 Sunshine Beach Road,
Noosa Junction QLD 4567

We recommend that you use a registered service and retain a certificate of posting for your own records. Casa Noosa takes no responsibility in the event of the item(s) failing to reach us. Alternatively, item(s) may be returned in person to our store. We will make contact with you within 7 working days from receipt of your returned item(s).